Support

Before you write

The questions people ask most are answered on the home page: whether the guides are real, how Lillith herself works, what it costs, and how your data is kept.

Delete my data

Two ways, both complete.

• In the app: open your settings and choose to delete your account. Your birth details, messages, photos, credits and ledger are removed from our live database right away. This cannot be undone.
• By email: write to support@lillith.app from the address on your account with the subject "Delete my data". If you want a copy first, say so and we send an export before deleting.

To leave the founders list only, use the unsubscribe link at the bottom of any email, or write to us. More on what we keep and why in the privacy policy.

Credits and purchases

Credit packs are bought through the App Store, so a receipt comes from Apple. If credits you paid for did not appear in the app, send us the Apple receipt and the email on your account and we credit them by hand. Credits already spent on a session, a note or a post are not refunded.

Report a problem

A message that never arrived, a reading that looks wrong, a guide who did not answer, a bug. Tell us what you did, what you expected, and what happened, with a screenshot if you have one. The iPhone model and the app version help too.

Report a person

If a guide or anyone else made you feel unsafe in Lillith, write to us with the subject "Safety". We treat these first.

If you are in danger

Lillith is not an emergency service. In France, call 3114 for suicide prevention, free and open every hour of every day, or 15 for medical emergencies. Elsewhere, call your local emergency number.